Terminal 5 and BAA is already losing bags, the flight this morning took to off Paris without any baggage on board, and passengers have to wait up to two hours to retrieve their baggage when arriving. BAA senior management have but it down to teething problems. Considering they have had 5 months of testing I don’t think it can be put down to teething problems. It just the same incompetence that’s always been there.
BAA motto ‘Why change a habit of a life time, we have built our reputation on losing your bags’
